If you have a complaint, concern, suggestion or compliment about our services, please let us know. Your feedback helps us improve our service.
Our aim is to resolve complaints within 5 working days.
Inform the Reception or Customer Service Officer of your concern.
Forms are available at the reception counter.
Complaints are recorded and forwarded to the relevant person for review.
A clear five-step process helps ensure that your complaint or feedback reaches the appropriate person and receives proper attention.
You may inform the Reception or Customer Service Officer of your concern.
Forms are available at the reception counter.
Your complaint or feedback will be recorded and forwarded to the relevant person for review.
The matter will be investigated and appropriate corrective action will be taken where necessary.
The effectiveness of actions taken will be reviewed and, where applicable, feedback will be provided to the customer.
Where additional investigation is required, you will be informed of the progress.
Please ask the reception team for a Feedback / Complaint Form when you visit.
We want to hear from you.